Social

Interpersonal and Intergroup Conflict Resolution

After developing self-awareness, the next step in Conflict Intelligence (CIQ) is resolving conflicts constructively between individuals and groups.

Traditional conflict resolution training often focuses on skills like negotiation and dialogue facilitation. CIQ takes it further by teaching how to balance contradictory responses to conflict and recognize the role of moral values in shaping perceptions of fairness.

By understanding these dynamics, CIQ helps create more effective and equitable resolutions, fostering stronger relationships and collaboration.

Citations: Deutsch, 1993; Lewicki & Tomlinson, 2014; Krauss & Morsella, 2014

Our Interpersonal Conflict Competencies

We created a framework to evaluate conflict resolution skills at both individual and systemic levels, leading to the development of the Conflict Competency 360.

This tool combines your self-assessment with external feedback. Participants reflect on their conflict responses in three key relationships: with an employee, peer, and supervisor. They then share the survey with these individuals to compare self-perceptions with external perspectives.

By highlighting differences in conflict behaviors across power dynamics, the Conflict Competency 260 fosters meaningful discussions and helps participants improve their conflict resolution skills.

Citations: Coleman & Lim, 2001

Our Capacity to Respond Optimally in Conflict

Constructive approaches to conflict are essential, but flexibility is often key to achieving the best outcomes. Responding optimally means balancing competing priorities and adapting strategies to the situation.

Research highlights the value of combining injury (understanding others’ needs) with advocacy (asserting your own) for better results in challenging moral discussions. In negotiations, techniques like logrolling — compromising on less critical issues while standing firm on key priorities — can lead to more successful resolutions.

By mastering these skills, you can navigate conflicts effectively and reach mutually beneficial outcomes.

Citations: Coleman (2018); Kugler & Coleman (2020); Van de Vilert et al. (1995); Mannix et al. (1989)

Understanding Our Moral Scope

Our moral beliefs shape how we treat others, especially in conflict. We often decide who deserves fair treatment based on group affiliations. For instance, some individuals may feel that certain groups — such as criminals or terrorists — do not merit fairness. During crises, these moral boundaries can expand or shrink, as political divisions or societal pressures lead to the exclusion of certain groups from moral consideration.

Citations: Opotow (1995); Elliott (2023)

Social Conflict IQ Toolkit